**it Happens

You just can’t please everybody! This workshop will show you how to handle things when it all goes wrong. Even when it is your fault.

Description

What can you do about the cranky customer? You can’t please everyone but this session will show you how to handle things when it all goes wrong. Learn how to listen and respond to the unhappy client and how to avoid the same challenge in the future.

This group training will explore the ways to resolve a bad situation and review past experiences to see how they could have been avoided or handled to a more positive outcome. You’ll learn to ask brave questions and identify communication and education challenges.

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